Cierra Steiner

Cierra Steiner 4+ years in SaaS sales. 1 year in brand management, CPG, and retail sales for well known brands like Hormel, ZenDesk, HubSpot.

2019 President’s Club Winner, achieved #3 rep in global revenue @ Zendesk

Dog lover, amateur comedian, cheese curd enthusiast, world traveler, & sales mental health advocate.

Quotes I try to live by every day:

𝑮𝒆𝒕 𝒄𝒐𝒎𝒇𝒐𝒓𝒕𝒂𝒃𝒍𝒆 𝒃𝒆𝒊𝒏𝒈 𝒖𝒏𝒄𝒐𝒎𝒇𝒐𝒓𝒕𝒂𝒃𝒍𝒆 - Jillian Michaels

𝒀𝒐𝒖'𝒓𝒆 𝒐𝒏𝒍𝒚 𝒄𝒐𝒏𝒇𝒊𝒏𝒆𝒅 𝒃𝒚 𝒕𝒉𝒆 𝒘𝒂𝒍𝒍𝒔 𝒚𝒐𝒖 𝒃𝒖𝒊𝒍𝒅 𝒚𝒐𝒖𝒓𝒔𝒆𝒍𝒇 - Andrew Murphy

𝑭𝒐𝒓 𝒘𝒉𝒂𝒕 𝒊𝒕’𝒔 𝒘𝒐𝒓𝒕𝒉... 𝒊𝒕’𝒔 𝒏𝒆𝒗𝒆𝒓 𝒕𝒐𝒐 𝒍𝒂𝒕𝒆, 𝒐𝒓 𝒊𝒏 𝒎𝒚 𝒄𝒂𝒔𝒆 𝒕𝒐𝒐 𝒆𝒂𝒓𝒍𝒚, 𝒕𝒐 𝒃𝒆 𝒘𝒉𝒐𝒆𝒗𝒆𝒓 𝒚𝒐𝒖 𝒘𝒂𝒏𝒕 𝒕𝒐 𝒃𝒆 - F. Scott Fitzgerald

𝑻𝒉𝒆𝒓𝒆 𝒊𝒔 𝒏𝒐𝒕𝒉𝒊𝒏𝒈 𝒆𝒊𝒕𝒉𝒆𝒓 𝒈𝒐𝒐𝒅 𝒐𝒓 𝒃𝒂𝒅 𝒃𝒖𝒕 𝒕𝒉𝒊𝒏𝒌𝒊𝒏𝒈 𝒎𝒂𝒌𝒆𝒔 𝒊𝒕 𝒔𝒐 - Hamlet

• Fell into sales - went to school for Business Admin because she had no clue what she wanted to do. Speciality in sales and marketing, didn’t see many entry level marketing positions
• Liked being creative mixing art and math- thought maybe Marketing would be a career 
• Spent time as a BDR, was pretty introverted, didn’t take a lot of risks growing up, so sales was really scary for her! 
• Cold calling people was her worst nightmare, she doesn’t even like answering her own phone
• Got outside of her comfort zone in uncomfortable situations that helped her grow, wins and losses, while learning to deal with rejection

• Spent time trying to be a type of seller that I’m naturally not

• The negotiation process has always been a struggle for her being, from the midwest, quiet, introverted.

• Sales is a grind, you have wins, you have losses. Feel great and feel horrible. It’s an emotional rollercoaster on a daily basis

• Bad month you can get down such a rabbit hole of not believing in yourself and it affects how you are on calls, on demos and drags down your own progress

• Bounce back, reasoning with yourself as to what can happen

• Then look at HOW you do your job. 
• First 3 years at ZenDesk did well, didn’t have much adversity, life is easy
• Then all of the sudden hit a tough quarter and realize what might have worked in the past might not work in the future

• Be honest and see if a manager can help listen to calls, give you new insight and have humility 
• Quote to live by: 

• •  your interpretation is what will affect you 
  • Somebody could come into your life with your circumstances and thinking you have the best life ever while you don’t
• Traits of top performers- not an expert, just working at improving on these everyday
  • Consistency in your process in what you’re doing day after day
  • Confidence in themselves!

• Do they trust you, do they like talking to you?
• Being confident even when you don’t know 

• Becoming more self-aware

• Don’t focus on just what I’m bad at 
• It’s a confidence thing
• Check yourself before you wreck yourself

• Getting better at prospecting
• Leadership
  • Know yourself
  • Control Yourself
  • Know Others
  • Do Something for others
• Traditional sales culture, smile and dial pretend that everything is fine 

• Appreciate managers, coworkers, companies to ask how someone is doing, care and take action based upon that
• Care about you beyond a just the number that you brought in and see you as a full human
• Be at a good company that understands the human aspect of things
• Sales Mentor program - working with a solutions engineer- talking about mental health, building good habits for yourself and working on myself

LinkedIn Cierra Steiner

Blog - Just Getting Gouda